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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Once your order has shipped, you’ll receive a confirmation email with tracking details. If your delivery is taking longer than expected, please allow for standard processing and transit times. For any concerns, our support team is happy to assist.

    Do you deliver on public holidays?

    Deliveries are not typically made on public holidays. Orders placed during holidays will be processed on the next business day.

    Do you deliver to my postcode?

    We deliver to most locations. You can check availability by entering your postcode at checkout or by contacting our customer support team for confirmation.

    Is next-day delivery available on all orders?

    Next-day delivery is available on selected items and locations only. Availability will be shown at checkout if your order qualifies.

    Do I need to be there to sign for delivery?

    Some larger or high-value items may require a signature upon delivery. If a signature is needed, this will be clearly communicated in your delivery confirmation email.